How it works

1. Tell Us What You Need

Every business has unique needs. Whether it’s bookkeeping, marketing, HR support, or administrative tasks, we’re here to help.

2. Book a Free Discovery Call

Schedule a quick consultation so we can understand your goals, challenges, and the type of support you need.

3. Create a Customized Plan

Based on our conversation, we’ll outline the best approach, recommend services, and match you with a skilled Virtual Assistant (VA) or specialist.

4. Meet Your VA & Get Started

Once paired with the right VA, you’ll get an introduction and access to a streamlined system for delegating tasks and tracking progress.

5. Focus on Growth, We Handle the Rest

With your VA handling the workload, you can focus on scaling your business while we ensure everything runs smoothly.

frequently Asked Questions

General Questions

  • We provide comprehensive business support services to help entrepreneurs, small business owners, and executives manage their workload efficiently. Our services include:

    • Entrepreneur Support Consulting

    • Branding & Online Presence

    • Administrative Support

    • Marketing Services

    • Bookkeeping Services

    • Human Resources (HR) Support

    For a Comprehensive Service List, [click here].

  • Getting started is simple:

    1. Book a Discovery Call – This is a free consultation with our account manager to discuss your business, industry, and specific needs. The more details you provide, the better we can assist you. Schedule a Discovery Call.

    2. Personalized Service Plan – Based on your needs, we recommend the best service plan and match you with a specialized virtual assistant (VA).

    3. Onboarding & Setup – Once you’ve selected your plan and made your first payment, you can start delegating tasks to your VA immediately.

  • While our standard business hours apply, our virtual assistants manage their own schedules. If you require support outside of regular hours, simply coordinate directly with your VA to find a mutually convenient arrangement.

  • LO&PS Agency is built specifically for micro, nano, and small businesses. We offer flexible plans starting as low as 5 hours per month—making us a cost-effective alternative to hiring full-time or part-time staff. Hiring in-house requires managing payroll, providing insurance, and covering overhead—even before your business is generating consistent revenue. Unlike larger agencies where you’re just another account, we focus on personalized support and meaningful relationships. Our clients are never just numbers; your goals matter, and we treat your business as if it’s our own.

  • Unlike platforms like Fiverr or Upwork, LO&PS Agency vets all of our VAs for experience, professionalism, and skill. You get peace of mind knowing your assistant is trained, dependable, and backed by a dedicated support system. We’re a boutique agency, meaning we prioritize quality, relationships, and long-term results over volume.

  • Our virtual assistants (VAs) come from diverse professional backgrounds, allowing us to serve a wide range of industries, including but not limited to:

    • Startups & Entrepreneurs

    • Small Businesses & Solopreneurs

    • E-commerce & Retail

    • Creative Agencies & Marketing Firms

    • Real Estate & Property Management

    • Coaches & Consultants

    • Executive & Administrative Support

  • Yes! All of our virtual assistants are U.S.-based professionals who are experienced in their respective fields.

  • Currently, we serve clients based in the United States only.

Pricing + Payments

  • We offer flexible hourly plans designed to fit businesses of all sizes. Our plans range from 5 to 40 hours per month and automatically renew on the same date each month.

    • Smaller businesses may only need 5-10 hours/month

    • Growing businesses typically require 20+ hours/month

    Not sure how many hours you need? We’ll help you determine the best plan for your workload.

    View Pricing Packages

  • Project-based services are priced with a flat, one-time fee. These include offerings like branding, website development, and e-commerce store setup. All other ongoing support is available through monthly subscription plans based on hourly tiers (5, 10, 20, 30, or 40 hours/month).

  • At this time, we do not offer discounted pricing for long-term commitments. However, we provide flexibility with your hours:

    • Rollover Hours – If you don’t use all your hours in a given month, they roll over to the next month.

    • Split Hours – You can divide your purchased hours across multiple services. For example, if you purchase 20 hours/month, you could allocate 10 hours for bookkeeping and 10 hours for marketing with separate VAs.

  • While there is no long-term contract, we recommend a minimum of three months to see measurable progress and efficiency.

    If you decide to cancel, we require a 10-day written notice before your next billing cycle to avoid being charged for the following month.

  • If you exceed your hours occasionally, you may borrow hours from the following month. However, we recommend upgrading to the next plan if your workload consistently exceeds your current plan’s limits.

  • Plan changes take effect at the start of your next billing cycle. We do not currently allow upgrades or downgrades mid-month.

  • Refunds are not typically offered, but we review unused hours on a case-by-case basis. Many of our clients benefit from rollover hours and flexible hour allocations across services.

Working with Virtual Assistants

  • After your Discovery Call, we evaluate your specific needs and match you with qualified VAs who specialize in those services. You’ll have the opportunity to review their profiles and interview potential VAs before making a final decision.

  • Once paired with your VA, we’ll host a kickoff Zoom call to introduce you both. From there, you can decide on the best communication method, such as:

    • Email

    • Slack

    • Trello/Asana

    • Phone calls

    • Weekly check-ins via Zoom

  • Yes! If you feel that your VA isn’t the right fit, simply contact your account manager, and we will rematch you with a better-suited VA at no extra cost.

  • Yes—if your preferred VA is still with us and has availability, we’re happy to reconnect you.

  • In the rare event your VA becomes unavailable, we’ll pair you with another qualified VA as quickly as possible to ensure continuity.

  • Our VAs are already trained in their areas of expertise. While they don’t require formal training, they’ll need onboarding from you to understand your systems, preferences, and workflows.

  • We use time-tracking software where VAs log their hours and include detailed descriptions of the tasks completed. You’ll receive weekly or monthly reports for full transparency.

  • We take privacy and security very seriously. Our measures include:

    • Confidentiality Agreements – Every VA signs a strict NDA (Non-Disclosure Agreement).

    • Secure File Sharing – We recommend using encrypted tools like Google Drive, Dropbox, or LastPass for sensitive data.

    • Account Access Control – We advise using limited-access permissions where possible to protect your business.

Services + Capabilities

  • Yes! Our VAs are carefully selected based on their expertise in specialized fields. We have VAs trained in:

    • Bookkeeping & Financial Management

    • Social Media Management & Content Creation

    • Email Marketing & Copywriting

    • Administrative & Executive Support

    • HR & Recruitment Assistance

    • Branding & Website Development

  • We may be able to support these on a case-by-case basis. If you have a one-time project, contact us to discuss the details and we’ll assess how we can help.

    To schedule a Discovery Call, click here.

  • At this time, we only provide services in English.

  • Each VA has different strengths and software proficiencies. Some of the most commonly used tools include:

    • Project Management – Trello, Asana, ClickUp

    • Marketing & Design – Canva, Adobe Suite, Mailchimp

    • Bookkeeping – QuickBooks, Wave, Xero

    • HR & Recruiting – BambooHR, LinkedIn Recruiter

    • CRM & Sales – HubSpot, Salesforce

    For more details on specific VA skills, view our team profiles here.

  • Our VAs are experienced with a wide variety of tools. If you use a platform they’re unfamiliar with, we’ll either assign a VA who is proficient or arrange for training so they can learn your preferred system.

  • Absolutely. Your VA can suggest tools for time tracking, task management, communication, invoicing, CRM, and more—based on your unique needs and business goals.

  • Yes! We offer flexible plans that can be adjusted to accommodate short-term or seasonal projects. Just let us know your timeline.

  • All services are 100% virtual at this time.

Hiring + VA Applications

  • We are always looking for skilled and professional virtual assistants to join our team! To apply:

    1. Submit an application on our VA Application Page

    2. Attend an interview to assess your skills and experience.

    3. Complete our onboarding process to start working with clients.

  • We seek highly organized, detail-oriented professionals with experience in one or more of our service areas. Preferred qualifications include:

    • Prior experience as a virtual assistant, freelancer, or administrative professional

    • Strong skills in time management, communication, and problem-solving

    • Expertise in specialized fields such as marketing, bookkeeping, HR, or branding

  • We provide guidance and resources to help VAs refine their skills, but we primarily hire experienced professionals who are already proficient in their field.

  • No. Our VAs are independent contractors, meaning you have complete control over your workload. Whether you take on one client or multiple clients, your availability is 100% flexible based on your personal schedule.

Comprehensive Service List

Entrepreneur Support Consulting Services

LLC Formation

Business Registration 

Business Planning

Goal Setting

Execution Plans

Accountability Coaching

Time Management

Productivity Consulting

Branding + Identity Design Package

Logo Design

Color Palette 

Typography 

Detail Brand Guidelines

Social Media Branding

Business Card Design

Stationary Design

Website Development 

E-Commerce Store Setup

Administrative Support Services

Calendar + Appointment Scheduling

Email + Inbox Management

Travel Coordinations 

Meeting Coordinations 

Data Entry

CRM Management

Document Formatting

Proofreading

iCloud Storage + File Organization 

Client / Vendor Follow Up

Customer Service Assistance 

Transcription Services

Task / Project Coordination 

Standard Operating Procedures (SOP) Documentation 

Process Automation Assistance

Marketing Services

Social Media Management + Engagement 

Content Creation 

Graphic Design + Visual Branding 

Video Editing

Photo Editing 

Blog Writing 

SEO Optimization 

Email Marketing + Automation 

Paid Ad Campaign Management 

Marketing Strategy 

Analytics 

Bookkeeping Services

Data Entry + Categorizing

Bank Reconciliation 

Monthly Financial Reports

Invoicing 

Billing

Collections

Payment Follow Ups

Accounts Payable 

Vendor Management

Accounts Receivable 

Revenue Tracking

HR Services

Recruiting, Hiring + Termination Support

Employee Onboarding + Training Program 

Background Screening 

Employment Verification 

Employee Handbook Developed 

Policy Creation

HR Compliance + Workplace Policies 

Performance Review Systems 

Employee Engagement 

Retention Strategies